IPage are totally incompetent and their server is down every 2 days.
In the last 3 days I have spent over 19 hours trying to convince them their server has a problem.
Only look at this transcript:
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IPage: Hi, how are you today?
MyName: not so great.
MyName: I have problems with your server
MyName: I reported this problem also yesterday
MyName: it is intermitent
MyName: do you know what intermitent means?
IPage: Yes.
IPage: What exactly seems to be the issue?
MyName: how can we diagnose this kind of problem?
MyName: I have an exe file
MyName: uploaded here:
MyName: http://www.bionixwallpaper.com/downloads/Bionix%20Desktop%20Wallpaper%20Changer/BioniX%20Wallpaper%20Setup.exe
MyName: the users reported in the last days that they get incomplete downloads.
MyName: indeed TODAY, about 40 minutes ago I also got two incomplete downloads
IPage: Let me check.
MyName: I got them yesterday also
MyName: at 16:51 today (my time) the download had only 12.8 MB
IPage: Yes, I tried and the file downloaded already.
MyName: then again only 6.4 MB
MyName: what size?
IPage: The download is depends on your Internet connection. You can contact Internet Service Provider to check issue.
IPage: There is no filesize limit to download.
MyName: I never said that
IPage: If small filesize means download immediately. Otherwise it takes time.
IPage: The download is not incomplete.
MyName: I never spoke about time/speed either
IPage: Okay.
IPage: I can understand.
MyName: DID YOU ACTUALLY READ THE TEXT ABOVE?
IPage: Yes, I am sorry.
MyName: do you understand my problem?
MyName: do you have technical expertize to help me with this?
IPage: You are saying that you can see file size difference right?
IPage: Yes, I understand your inquiry.
MyName: Good I got fucking pissed about it!
IPage: MyName, I am really sorry about this issue.
MyName: I keep contacting you in the last two days and I gut bull shit answers like the one above
MyName: > You are saying that you can see file size difference right?
MyName: God! yes, finally!
IPage: No, I cannot see filesize difference.
MyName: I got different sizes
MyName: I made 9 downlaods in the last hour
IPage: I can see filesze 13.5 MB is downloaded.
MyName: over 50 in the last 2 days
MyName: and I keep telling you there is a problem, but your support stuff is too incompentent to understand this
MyName: and don’t tell me is my ISP
MyName: I got reports from users!
MyName: they are all over the world
MyName: please let me know if you still think is my isp or we can continue
MyName: I can send you a screenshot with my donwnloads
MyName: to see the size of each download
MyName: and I also have some emails from customers
IPage: Yes, please upload a screenshot to account and let me know filename
MyName: the problem started 2 days ago when your server was down
IPage: Okay.
IPage: I can forward issue to technical specialists to check it. Can you please provide us a screenshot?
MyName: i already sent one yesterday, but I will do it again. anything to convince you that your server got into a glithc two days ago
IPage: Please send one now. I can access it and check.
MyName: www.bionixwallpaper.com/downloads/Bionix Desktop Wallpaper Changer/screenshot.PNG
MyName: or
MyName: www.bionixwallpaper.com/downloads/Bionix Desktop Wallpaper Changer/screenshot.PNG
IPage: Let me check. Please hold on.
MyName: this is yesterday’s screenshot.
MyName: www.bionixwallpaper.com/downloads/Bionix Desktop Wallpaper Changer/yesterday.png
MyName: again… IPS problems is aout of question since I got reports from users.
MyName: I also have this reproduced in a diff computer
MyName: so. it is not local and coincides with your server failure 2 days ago
IPage: yes, I am checking it. This need to be check by technical specialists. Let me create a support ticket. Please hold on.
IPage: Thank you for holding.
IPage: Our technical specialists will be investigating further on the issue. I have also hand over all my findings to that specialist. You should be hearing from them within 2-4 hours.
IPage: Is there anything else I can assist you with today?
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Their ‘specialist’ did fucking nothing! More chats like this to follow. No solution from iPage.
So, I tried to convince them to give my money back but the refuse to say what it the procedure, how to apply for a refund.
I am moving to BlueHost now.
A big and sincere FUCK YOU iPage.com
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